Please ensure Javascript is enabled for purposes of website accessibility Skip to main content

Deliplantessen

    • GF Gluten-Free Gluten-Free
    V Vegan Vegan
    BIO Organic Organic
    K KETO KETO
    R RAW RAW
    SF Sugar-Free Sugar-Free

    Privacy Policy

    The purpose of this website is to serve the customers of the company operating under the trade name deliplantessen. In order to provide this service to the greatest possible extent, it is necessary for the customer to provide specific information related to the processing of their order, which is safeguarded by us.

    The processing of personal data is carried out in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any specific national and European legislation applicable to certain sectors, the current Greek legislation on the protection of personal data, as well as Law 3471/2006 on the protection of personal data and privacy in the field of electronic communications (as currently in force), and the decisions of the Hellenic Data Protection Authority (HDPA). The company is fully compliant with the GDPR framework.

    This Privacy Policy and the attached Terms and Conditions of Use of this website describe the method of data collection from the website deliplantessen.gr, the use of such data by us, and the terms and conditions of use of this website. This Privacy Policy refers exclusively to your personal data, which you provide to us while using this website.

    General

    The information voluntarily provided by users of the aforementioned website is used for processing their orders, measuring website traffic, determining customer preferences, and facilitating overall communication with the store. Deliplantessen does not disclose any information regarding its users and customers to any other organization or partner not directly associated with the store, except to immediate partners involved in the order fulfillment process.

    Information Collection

    Visiting this website neither requires nor presupposes the disclosure of users’ identity, unless they themselves choose to do so. Visitors of the website are requested to provide us with their personal data only in the event that they wish to place an order, register on the website, and/or contact us.

    Data Collection

    Deliplantessen collects three types of information about users:

    (a) information required for website registration,

    (b) information necessary for order fulfillment, and

    (c) information collected when the user connects through another platform (iOS, Android, Facebook, Google applications).

    When completing the order form on our website, you will be asked to provide your full name, address, postal code, email address, telephone number, credit card details, and the preferred payment method for your order. Additionally, you may be asked to provide more specific information, such as shipping or delivery details, billing information, or other related data.

    Access to Information

    Each order processing requires the collection of personal data. By providing your personal information, you indicate your consent for such data to be used by the staff of Deliplantessen for the purposes mentioned above. Deliplantessen requires its staff and the administrators of its website to provide users-customers with the level of security referred to in this Privacy Policy. Under no circumstances will Deliplantessen share your personal information with others without your consent, unless required by lawful means, as under specific conditions the collection, use, and disclosure of your personal data is permitted or mandated by law or pursuant to a court decision, without your prior consent.

    Use of Customer Data for Advertising Purposes

    For the continuous improvement and enhancement of our services, we may send you promotional emails related to our business that may be of interest to you. To stop receiving promotional emails, please follow the instructions included in the email you receive.

    Legal Obligations and Legal Defense

    We may need to use and retain personal data for legal and compliance reasons, such as the prevention, detection, or investigation of a crime, prevention of loss, fraud, or any other misuse of our services and information systems. We may also use your personal data for internal and external audit requirements, information security purposes, or for the protection or exercise of our rights, privacy, security, property, or those of other individuals.

    Business Transfers

    In the event of any reorganization, merger, sale, or other transfer of the Company’s assets, we will transfer data, including personal data, provided that the recipient agrees to respect your personal data in a manner consistent with the applicable data protection laws.

    Processing of Children’s Personal Data

    The Company will not collect or process personal data of children under the age of 16 unless parental consent has been provided, in accordance with applicable local legislation. If we become aware that a child’s personal data has been inadvertently collected, we will delete such data without delay.

    Processing of Sensitive Data

    In certain cases, we may process special categories of personal data about you (“sensitive data”). Sensitive data are defined as personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, health data, or data concerning a person’s sex life or sexual orientation. For example, we may process sensitive data that you have made public. We may also process sensitive data, where applicable, for the establishment, exercise, or defense of legal claims. In addition, we may process your sensitive data if you have freely given your prior explicit consent in a specific context for a specific purpose.

    Correction, Modification or Deletion of Information

    Deliplantessen allows users to correct, modify, update, or delete their data and information. If you choose to delete any information, we will act promptly to remove it from our records. For the protection and security of the user, Deliplantessen will make every effort to verify that the person making the changes is indeed the same individual as the user. To access, modify, or delete your personal data, to report issues related to the operation of the website, or to submit any inquiries, please contact us via email at info@deliplantessen.gr.

    Changes or corrections to your personal data may also be made through your user account on the website. Please note that the protection of your password on our website also depends on you.

    Your Legal Rights

    As a data subject, you have specific legal rights regarding the personal data we collect from you. The following list provides information about your legal rights under applicable data protection laws:

    – Right to withdraw consent: Where the processing of personal data is based on your consent, you may withdraw that consent at any time.

    – Right to rectification: You may request that we correct any personal data concerning you. We make reasonable efforts to keep your personal data accurate, complete, current, and relevant, based on the most recent information available to us.

    – Right to restriction: You may request that we restrict the processing of your personal data if:

    (a) you contest the accuracy of your personal data for the period during which we need to verify the accuracy; (b) the processing is unlawful, and you request restriction instead of deletion; (c) we no longer need your personal data, but you require them for the establishment, exercise, or defense of legal claims; or (d) you object to the processing for the period during which we verify whether our legitimate interests override yours.

    – Right of access: You may request information about the personal data we hold about you, including details about the categories of personal data, their source (if not collected directly from you), the purpose of processing, and any disclosures made to third parties. You may receive one copy of your personal data free of charge. We reserve the right to charge a reasonable fee for additional copies.

    – Right to data portability: Upon your request, we will transfer your data to another data controller where technically feasible, provided the processing is based on your consent or necessary for the performance of a contract. Instead of receiving a copy, you may also request that we transfer your data directly to another controller you designate.

    – Right to erasure: You may request that we delete your personal data where: (a) the data are no longer necessary for the purposes for which they were collected; (b) you withdraw your consent, and no other legal basis for processing exists; or (c) the data have been unlawfully processed, unless processing is required for compliance with a legal obligation.

    – Right to object: You may object at any time to the processing of your personal data due to reasons related to your particular situation, provided that processing is based not on your consent but on our legitimate interests or those of a third party. In such cases, we will no longer process your personal data unless we demonstrate compelling legitimate grounds for processing or for the establishment, exercise, or defense of legal claims. If you object, please specify whether you wish your data to be deleted or for us to restrict processing.

    – Right to lodge a complaint: In case of an alleged breach of applicable privacy laws, you may file a complaint with the data protection supervisory authority in your country of residence or where the alleged violation occurred.

    Please note:

    Timeframe: We will make every effort to respond to your request within 30 days. However, this period may be extended for specific reasons related to the particular legal right or the complexity of your request.

    Restriction of access: In certain cases, we may be unable to provide access to all or part of your personal data due to legal requirements. If we deny your request for access, we will inform you of the reason for the denial.

    Non-identification: In some cases, we may be unable to locate your personal data based on the information you provide in your request. Two examples of personal data we cannot retrieve based solely on your name and email address are:

    – data collected through browser cookies;

    – data collected from social media networks where you have posted a comment under a pseudonym unknown to us.

    In such cases, where we cannot identify you as a data subject, we are unable to fulfill your request to exercise your legal rights as described in this section unless you provide additional information enabling your identification.

    To exercise your legal rights, please contact us in writing via email at info@deliplantessen.gr.

    Retention of Your Personal Data

    In general, we will delete the personal data we collect from you if it is no longer necessary to achieve the purposes for which it was originally collected. However, we may be required to retain your personal data for a longer period due to statutory provisions. In addition, we may not delete all of your personal data if you have asked us not to contact you in the future. The Company reserves the right to maintain records containing information about individuals who do not wish to be contacted in the future (e.g., via email messages).

    Retention of Your Personal Data

    Deliplantessen continuously updates its website, as well as the related products and services, and accordingly also updates this policy. We recommend that you read this procedure at regular intervals in order to be informed of any changes to the content of this privacy policy. This policy will be modified from time to time without prior notice to users.

    Acceptance of Privacy Protection Procedures

    By using this website, you accept and consent to this Privacy Policy as well as to the Terms and Conditions of use of the website that have been announced through it.